Oh, no! We’re sorry to hear that your photo was rejected. We completely understand how frustrating it is to have a photo taken down like this and we apologize for any inconvenience.

Hornet, just like any other app, has to follow guidelines laid down by Apple and Google about what’s appropriate. That’s why we came up with our Photo Guidelines: so we can ensure that we’re building a safe space for everyone.

If your photo has been rejected, you may find the reason within our guidelines.

Unfortunately, we’re not able to give you a specific answer to it since we moderate over 100,000 photos every day and all rejected photos are deleted from our database once the moderation process comes to its end.

Here are the reasons why your photo can be rejected by us:

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On the other hand, we’ll always tell you if the violation was considered a serious violation or a minor one. That information is really important because photo rejections can lead your account to get suspended.

We allow an accumulation of 5 serious photo rejections, or 10 minor rejections, with the next one – 6th hard or 11th minor – resulting in suspension.

You’ll be sent warning messages leading up to this from our Hornet Moderation profile.

If, after reviewing our guidelines, you feel that your photo was rejected by mistake, please get in touch with us by writing to feedback@hornet.com. Don’t forget to include your Account ID (@…) and to attach the rejected photo so we can review it.

If you cannot find a solution in our FAQ, please write to us at feedback@hornet.com. It is important that you include your Account ID so that we can trace your account. Your Account ID is located on your profile, right under your name, and begins with the “@” symbol..